We draw all pets and animals, including dogs, cats, horses, bunnies, reptiles... and more!

The most common requests we receive are cats and dogs, however some examples of designs we've drawn include spiders and tortoises!

All products that require a photo have an upload feature on the relevant product page.

If your photo exceeds the 50MB limit you have a few options:

• Use a software or app to reduce the size of your image.
• Upload a random image, smaller image, and then email your pet photo to printsandclouds@gmail.com with your order number as the subject.
• Contact us for help.

Please remember to follow the photos guidelines:

• Clear image
• Good lighting
• Not cropped (unless you are okay with this).

If you are unsure of whether a photo is suitable, you may ask us before or after you order.

For customers wanting more of a specific design they've previously ordered from us, we offer a discounted rate here!

All you need is your order number (found in your emails) and a photo of the sticker you'd like more of. If you have any issues retrieving either of these please get in contact with us!

Once your order has been completed and sent off, you will receive an email informing you that your item has been ‘shipped’.

For most orders, you will be provided with a tracking number which you will be able to use for updates.

If you product has not arrived within 10 working days of your order being shipped (UK orders only), please get in contact.

We currently only ship to the United Kingdom and the United States via our website.

Unfortunately, we've had to pause international orders due to new regulations. If we don't ship to your country please do get in touch so we can look into shipping to your location in the future!

All custom clothing and totes are sent with care instructions, which includes the following information:

• Wash inside out.
• Wash at, or below, 40°C.
• DO NOT tumble dry.
• Use non bio powder/liquid.

The garments are washing machine safe but I always recommend hand washing for a long-lasting piece!

We only accept returns on non-custom products. You have 30 days from when you receive your order to submit for a return.

Unfortunately, on custom products we cannot accept returns or exchanges. This is because all products are made to order and unique to you.

However, if your custom product arrives faulty or the wrong item is sent, please get in contact with us via email and we'd be happy to get this issue sorted.

printsandclouds@gmail.com

Please use the contact form or email printsandclouds@gmail.com for support or enquires.*

You can also contact me via social media:

• Instagram: @printsandclouds
• TikTok: @printsandclouds

*Please note that we do not respond to those trying to sell us a service or product.